ISO/IEC 20000 Foundation

Number of Classes
Course price
400 EUR

Course description

The course and examination ISO/IEC 20000 Foundation is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. Candidates are made aware of the contents of the ISO/IEC 20000 standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith (ITIL, CMMI, COBIT, ISO/IEC 9000, ISO/IEC 27001, MOF, Six Sigma,..).


IT department staff of an organisation that is considering or is already ISO/IEC 20000 certified so as to understand the breadth depth and integration between the processes Contracts manager looking to construct ITTs or RFPs to include ISO/IEC 20000. The course will help explain what is involved in the standard Senior IT Managers who will understand the importance of adopting a quality approach to Service Management and understand the value of ISO/IEC 20000 accreditation Anyone involved in Service Provision.
This course will show how ISO/IEC 20000 will enable you to transform the Service Provision using best practice from ITIL and ISO9000.

Course outline

  • Understanding the definitions and principles of service quality management
  • Understanding the position of ISO/IEC 20000 in IT Service Management
  • The quality specifications for IT Service Management
  • The code of practice for IT Service Management

Contact person

Irena Ivanovska
Head of ITIL Training Department
+389 70 246 146

Duration: 2 days

Certificate: ISO/IEC 20000 Foundation

Candidates will be awarded ISO/IEC 20000 Foundation certification upon successfully passing the certification exam.

This Foundation Certificate in ISO/IEC 20000 is intended for those who have to participate in ITSM and/or other quality control processes within the business: IT Staff, IT Managers, process owners, Helpdesk and/ or Service desk staff and/or other client-facing roles, Support Staff, and so forth. In general, however, this course is beneficial and useful for anybody with some basic IT experience – from “workflow staff” to top management.


  • Payment in cash with payment slip or debit cards
  • Payment in installments with credit cards
  • Payment in installments without interest with credit cards of Stopanska Banka
  • Payment by invoice