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ITIL®

ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certificates.

Set of best practices

ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.

The practice of IT Service Management

Many organizations are heavily dependent on their IT. ITIL® provides the most detailed documentation for successfully setting up management processes within an IT organization. Proven practical solutions form the guidelines for this. ITIL® meets various international quality standards, including ISO/IEC 20000.

Contact person

Irena Ivanovska
Head of ITIL Training Department
+389 70 246 146, every working day 9:00-17:00

ITIL Certification Levels

Foundation

  • ITIL® Foundation Professional

ITIL® Intermediate

  • Service Strategy
  • Service Design
  • Service Operation
  • Service Transition
  • Continual Service Improvement
  • Operational Support & Analysis
  • Service Off erring & Agreements
  • Planning, Protection & Optimization
  • Release, Control & Validation

Expert

  • Managing Across the Lifecycle

Master

  • ITIL® Master Qualification