ITIL® V4 Foundation


Apply
Begin date
13 Nov 2019
Number of Classes
24
Course price
600 EUR

Course description

The purpose of the ITIL Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Audience

  • Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
  • IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Course outline

  • Service management as a practice
  • The service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Processes
  • Functions
  • Roles
  • Technology and architecture
  • ITIL® qualification scheme

Contact person

Irena Ivanovska
Head of ITIL Training Department
+389 70 246 146

Certificate: ITIL® Foundation 

Candidates will be awarded ITIL® Foundation certification upon successfully passing the certification exam.

The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for Service Management independently.

Payment

  • Payment in cash with payment slip or debit cards
  • Payment in installments with credit cards
  • Payment in installments without interest with credit cards of Stopanska Banka
  • Payment by invoice