ITIL Intermediate. Service Strategy


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Number of Classes
24
Course price
900 EUR

Course description

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Strategy lifecycle phase. It will give candidates a deep level of understanding of Service Strategy processes and roles.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.

Audience

  • Individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® Service Strategy phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • Individuals who may find this course of interest include IT professionals working within or about to enter a Service Strategy environment and requiring a detailed understanding of the processes, functions and activities involved.
  • Individuals seeking to obtain the ITIL® Expert qualification in IT Service Management.

Course outline

  • Understand the importance of Service Management as a Practice
  • Lead discussions on Service Strategy
  • Define Services and Market Spaces
  • Conduct strategic analyses
  • Apply Financial Management and manage demand
  • Understand how to drive strategy through the Service Lifecycle; and Understand and analyse challenges, Critical Success Factors and risks related to Service Strategy

Contact person

Irena Ivanovska
Head of ITIL Training Department
+389 70 246 146

Duration: 3 days

Certificate:
ITIL® Intermediate 

The ITIL® Intermediate Certificate in Service Strategy forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. 

On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Service Strategy worth 3 credits.

Payment

  • Payment in cash with payment slip or debit cards
  • Payment in installments with credit cards
  • Payment in installments without interest with credit cards of Stopanska Banka
  • Payment by invoice